FAQ

How are Nova Diamonds wedding rings made?

Our wedding rings are made to order to the specifications you select, including profile, precious metal, width, depth, finger size, finish and optional engraving.

How long will my ring take to make?

Our normal production time is approximately 2–3 weeks. Once your jewellery is ready, it is dispatched using free insured UK delivery.

Do you deliver outside the UK?

We currently accept and deliver website orders within the United Kingdom only.

Is delivery free and insured?

Yes. UK delivery is free and insured. Orders are normally sent by Royal Mail Special Delivery after production is complete.

Why can the price change with ring size?

Larger finger sizes require more precious metal. We aim to preserve the selected depth and proportions rather than making a larger ring thinner simply to maintain the same metal weight.

How do I choose the correct ring size?

Use our ring-size guidance before ordering and check your size carefully. Fit can also be affected by band width, finger shape, temperature and time of day. If you are unsure, contact us before placing your order.

Can I change my ring after placing an order?

Please contact us immediately. Because configured rings are made to order, changes depend on whether production has started and what stage the ring has reached.

Can I have my ring engraved?

Yes. Engraving can be selected in the wedding-ring configurator. Please check the wording carefully before ordering. Emojis cannot be engraved; standard letters, numbers and supported special characters should be used.

What is the difference between Polished and Matte Finish?

Polished Finish has a bright reflective surface. Matte Finish has a softer, understated appearance. Surface finishes naturally change with wear and can develop marks over time.

Are the 360° viewer and Virtual Try-On exact?

No. They are visual guides designed to help you explore the ring. Screen settings, lighting and photography can affect metal colour, and the displayed ring width is representative rather than an exact millimetre scale on your finger.

Can I order more than one wedding ring together?

Yes. Use “Configure Another Ring” after selecting your first ring. Each ring keeps its own configuration and the selected rings can be purchased together in one checkout.

What payment methods do you accept?

We accept supported debit and credit cards through Stripe. Apple Pay and Google Pay may also be available depending on your device, browser and saved payment methods.

Can I return a made-to-order or engraved ring?

Configured wedding rings are made to your selected specifications and personalised or engraved items have different cancellation and return rules from standard stock items. Please read our Refund & Returns Policy before ordering. Your statutory rights for faulty, damaged, incorrect or misdescribed goods are not affected.

What does the lifetime warranty cover?

Our lifetime warranty covers confirmed manufacturing faults for the original purchaser. It does not cover normal wear and tear, scratches, changes in surface finish, accidental damage, misuse, unauthorised alterations or repairs, loss or theft.

Do you have a showroom or offer collection?

Nova Diamonds is an online-only jeweller. We do not currently operate a showroom or offer in-person collection. Our team can assist by email, telephone and WhatsApp.

How can I contact Nova Diamonds?

Email us at info@novadiamonds.co.uk, or call/WhatsApp us on +44 (0)7447 313233.